Shipping
Policy

General

 

This delivery and shipping policy (“Policy”), sets out our policies and procedures towards delivery and shipping of Products purchased on the INRacing Platform.

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We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the INRacing Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.

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By agreeing to use the INRacing Platform and/ or purchasing a Product on the INRacing Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the INRacing Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the INRacing Platform.

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Shipping and Delivery​

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We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). You will be provided with an estimated timeline for the delivery of the Product purchased from the INRacing Platform. This estimated timeline is between 2-5 working days while the products are in stock or 10-15 working days in case products are out of stock. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

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You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. If the order is placed from an Extra Service Location area, we shall let you know the additional shipping charges via email / mobile.

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You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the INRacing Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

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Delivery to individual homes will be made at the door step. Delivery to an apartment / club / office etc will be made at the main gate or security counter. The delivery agent will make attempts to reach you via the phone number provided during purchase. You will need to coordinate with the agent and take delivery. Delivering to flats is out of delivery agents scope.

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We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you.  If the third delivery attempt, INRacing will not be liable and you will have to coordinate with the logistics partner for delivery. 

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While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

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(a)        Logistical issues beyond our control;

(b)        Unsuitable weather conditions;

(c)        Political disruptions, strikes, employee-lockouts, etc.;

(d)        Acts of God such as floods, earthquakes, etc.;

(e)        Other unforeseeable circumstances.

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In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the INRacing Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

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We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

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Once you place an order on the INRacing Platform, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the INRacing Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

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We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

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Return & Refund Policy

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Thanks for shopping at www.inracing.in

If you are not entirely satisfied with your purchase, we’re here to help.

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Returns

You have 07 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone by since delivery, unfortunately, we can’t offer you an exchange or return. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

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Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If you have not received a refund yet, it may take some time before your refund is officially posted. contact your bank as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@inracing.in

 

Shipping

You will be responsible for paying for your own shipping costs on purchase and also towards returning your item. Shipping costs are nonrefundable.
You can opt for any courier company of your choice to pick up the order from our office address. You will need to coordinate the pick up from our office, all the way to delivery at your address.

 

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We help with the shipment of your order. We pack, load, and dispatch the order via Gati KWE Couriers (Gati Ltd). The order/product is covered under carrier risk from Gati KWE, this means if there is any damage to the product, Gati KWE will be responsible for compensating you for the damage, not INRacing Pvt Ltd.

 

For you to get compensated for any damages during transit, you must follow the following instructions in the series of steps:

• Upon delivery kindly check if the product box is in an open condition or damaged, while the delivery agent is present.

• If the product box is damaged in any way, please write the damaged remark on the docket slip.

• Next, do not pay the shipping charges before checking if the product inside the box is damaged while the delivery agent is present.

• If you fail to write the damaged remark on the docket while the delivery agent is present, it will be considered the product has reached you undamaged and no further action can/will be taken by INRacing Pvt Ltd or Gati KWE.

• If there are major damages to the product, do not accept the delivery, return the product to the delivery agent immediately.

• We will ship you a replacement product as soon as possible.

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Only regular priced items may be refunded, items showcased in offer/sale as items shall not be refunded. Most Pre-order items are made against the order normally and hence require more time for us to ship. Pre-orders cannot be canceled unless INRacing could not ship the product within 20 working days from confirmation of order.

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Exchanges:

We only replace items if they are defective (manufacturing defect). We shall not be responsible for any damage caused during transit, we recommend you inspect the product ordered before paying for the shipping charges. If you need to exchange it for the defectiveness of the item, send us an email at sales@inracing.in and send your item to INRacing Private Limited # 71/1, Ground Floor, Lakshmi Nivas, 17th F Main Rd, KHB Colony, MIG, 5th Block, Bengaluru, Karnataka 560095.

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RETURNS SHIPPING:

To return your product, you shall mail your product to sales@inracing.in, INRacing Private Limited 71/1, Ground Floor, Lakshmi Nivas, 17th F Main Rd, KHB Colony, MIG, 5th Block, Bengaluru, Karnataka 560095.

 

Contact Us

If you have any questions on how to return your item to us, contact us: sales@inracing.in